Privacy Policy
Sono Technologies Limited (“Sono Technologies”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, integrity, and security of personal data entrusted to us by our customers, subscribers, partners, employees, vendors, website visitors, and users of our digital platforms and services.
General Information
Sono Technologies Limited develops and operates cloud based applications, Value Added Services (VAS), mobile engagement solutions, digital content delivery platforms, subscription management systems, fintech integrations, and other technology enabled services across Africa. This Privacy Policy explains how we collect, use, process, store, disclose, transfer, retain, and protect personal data in connection with our products, services, websites, APIs, mobile applications, telecommunications platforms, content platforms, enterprise systems, and related business operations. We are committed to complying with applicable data protection and privacy laws, regulations, and industry standards including but not limited to:
- The Nigeria Data Protection Act 2023 (“NDPA”)
- The Nigeria Data Protection Regulation (“NDPR”) and implementation framework where applicable
- Nigerian Communications Commission (“NCC”) regulations and guidelines
- Cybercrimes (Prohibition, Prevention, Etc.) Act
- Consumer Code of Practice Regulations issued by the NCC
- Applicable anti fraud, anti spam, and telecommunications regulations
- International best practices relating to information security and privacy
By accessing, using, subscribing to, interacting with, or providing information through our services, you acknowledge that you have read and understood this Privacy Policy.
Definitions
Personal Data: Personal Data means any information relating to an identified or identifiable natural person, including but not limited to name, phone number, email address, identification number, location data, IP address, device identifiers, financial data, subscription information, and online identifiers.
Data Subject: A Data Subject refers to any individual whose personal data is processed by Sono Technologies Limited.
Processing: Processing means any operation or set of operations performed on personal data including collection, recording, organization, storage, adaptation, retrieval, consultation, use, transmission, disclosure, analysis, deletion, destruction, or anonymization.
Data Controller: A Data Controller is a person or organization that determines the purposes and means of processing personal data.
Data Processor: A Data Processor is a person or organization that processes personal data on behalf of a Data Controller.
Consent: Consent means any freely given, specific, informed, and unambiguous indication of a Data Subject’s wishes by which the individual signifies agreement to the processing of personal data.
Cookies: Cookies are small text files stored on a user’s device that help websites and digital platforms recognize users, improve functionality, and analyze usage patterns.
Value Added Services (VAS): VAS refers to telecommunications or digital services that provide additional value beyond standard communication services, including subscription services, digital content services, quizzes, gaming, educational content, entertainment services, and mobile engagement solutions.
Mobile Network Operator (MNO): An MNO refers to a telecommunications service provider licensed to provide mobile communication services.
Scope of This Policy
This Privacy Policy applies to:
- All products and services operated by Sono Technologies Limited
- All websites, web portals, mobile applications, APIs, and cloud platforms operated by us
- Subscription based and telecommunications enabled services
- Digital content delivery platforms
- Enterprise and partner integrations
- SMS, USSD, IVR, mobile web, and direct carrier billing services
- Customer support and communication channels
- Marketing and promotional campaigns
- Employees, contractors, vendors, business partners, and service providers where applicable
- Any interaction with Sono Technologies Limited in both online and offline environments
This Policy applies to personal data processed within Nigeria and, where applicable, outside Nigeria in connection with our operations.
About Sono Technologies Limited
Sono Technologies Limited is a technology company focused on building scalable, secure, and reliable digital infrastructure and Value Added Services that support high availability, seamless integration, and large scale user engagement.
Our services support use cases across:
- Entertainment
- Education
- Lifestyle
- Fintech integration
- Digital media
- Mobile engagement
- Subscription management
- Cloud based applications
- Data driven user experiences
We collaborate with enterprises, mobile network operators, aggregators, regulators, creators, and technology providers to deliver trusted digital services across Africa.
Legal Basis for Processing Personal Data
Sono Technologies Limited processes personal data only where there is a lawful basis to do so under applicable laws. We may process personal data based on:
- Consent provided by the Data Subject
- Performance of a contract
- Compliance with legal or regulatory obligations
- Legitimate business interests
- Protection of vital interests
- Public interest obligations where applicable
- Telecommunications service requirements under NCC regulations
Where consent is required, we will seek clear and verifiable consent before processing personal data.
What Personal Data We Collect
Depending on the nature of the service, we may collect and process the following categories of personal data:
Identity Information
- Full name, Username, and Date of birth
- Gender and Nationality
- Government issued identification information
- Profile photographs where applicable
Contact Information
- Mobile phone number
- Email address
- Residential or business address
- Social media handles where voluntarily provided
Telecommunications and Subscription Data
- MSISDN or mobile number
- Subscription status and preferences
- Mobile network information
- USSD interaction logs and SMS delivery records
- Service activation and deactivation records
- Billing, charging, and direct carrier billing data
Technical and Device Information
- IP address and Browser type
- Device identifiers and model
- Operating system
- Geolocation data where permitted
- Session identifiers and Application usage data
- Cookies and tracking technologies
How We Collect Personal Data
We collect personal data through various channels including:
- Direct interactions with users
- Website forms and online registration
- Mobile applications, USSD channels, SMS and IVR systems
- Partner and aggregator integrations
- Mobile network operators
- Customer support engagements
- Social media interactions
- Cookies and automated technologies
- APIs and system integrations
How We Use Personal Data
Service Delivery: Providing digital services and VAS solutions, managing subscriptions, and processing transactions.
Telecommunications Operations: Facilitating SMS, USSD, IVR, and carrier billing services while maintaining network performance.
Customer Support: Responding to inquiries, managing complaints, and providing technical support.
Security and Fraud Prevention: Detecting unauthorized activities, preventing fraud, and maintaining cybersecurity controls.
Compliance: Meeting legal and regulatory requirements and cooperating with law enforcement.
Analytics: Improving platform performance and developing new products.
Information Security Measures
Sono Technologies Limited implements safeguards designed to protect personal data, including:
- Encryption technologies and access control mechanisms
- Secure authentication systems and firewalls
- Network security monitoring and audit trails
- Vulnerability assessments and penetration testing
- Data backup and disaster recovery procedures
- Employee confidentiality obligations and training
Data Subject Rights
Under applicable data protection laws, Data Subjects may have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request deletion of personal data
- Withdraw consent at any time
- Restrict or object to processing
- Request portability of personal data
- Lodge complaints with the relevant regulatory authority
Contact Information
For questions, requests, complaints, or inquiries relating to this Privacy Policy or personal data processing activities, please contact:
Sono Technologies Limited
Email: privacy@sonotechnologies.com
Website: www.sonotechnologies.com
Address: Block 2, Sterling Heights Estate Ademola Adefuye St, off Davies Street, Ketu, Lagos
Phone: +234 816 655 8140, +234 909 343 5849
Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of competent courts and regulatory authorities within Nigeria.
Acceptance of This Policy
By accessing or using any service operated by Sono Technologies Limited, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
Where required by law, your continued use of our services constitutes consent to the collection and processing of personal data as described herein.